Category Archive for: Leadership

Elon Musk TED Talks his way into a BORING Future

Elon Musk TED Talks his way into a BORING Future. And… that’s ‘boring’ as in drilling, not yawning people. I don’t know how he consistently does it, but good old Elon stole the recent TED 2017 event in Vancouver this year, yet again, even garnering more interest than the Pope’s TED Talk (if you can…

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United – Broken Noses do NOT equal Great Customer Service

Hey, United – Broken Noses do NOT equal Great Customer Service. Common sense and customer service were anything but apparent in the United Airlines scandal of recent weeks. Layers upon layers of the “wrong things to do” surfaced in response to the incident after United Airlines forcibly removed a passenger from an overbooked flight and…

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What money are you leaving lying on the ground?

What money are you leaving lying on the ground? I love a good business back-story. I was listening to CBC’s Under the Influence the other day and heard a great one. Back in 1919, car magnate Henry Ford invited several friends to go on a camping trip – real estate mogul Edward Kingsford, renowned inventor…

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The Jack Ma Effect

The Jack Ma Effect. When Chinese Internet billionaire Jack Ma – founder of e-commerce behemoth Alibaba – started out looking for work in life, he was rejected left right and centre by dozens of companies, including KFC, which had just entered China. “I went to KFC when it came to my city. Twenty-four people went…

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Is the Internet ushering in a New Renaissance?

Is the Internet ushering in a New Renaissance? Caught a fascinating CBC interview with author Chris Kutarna. In his new book (co-written with Ian Goldin – Professor of Globalization & Development at Oxford University) Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance, he postulates that “Now is the best moment in…

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Revenge of the Nerds

Revenge of the Nerds. Ok. Has the world flipped on its head? What once was the domain of the geek is now mainstream. As a kid, I used to “enthusiastically” play Dungeons and Dragons, read countless science-fiction fantasy books one after the other, play chess with a timer, and feast on a multitude of other…

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[YouTube Series] Cup of Jo with Karla Congson

Welcome to Cup of Jo. An interview series where we have caffeinated conversations, with wickedly smart people, about how brands, are transforming the way they engage with people. Our hope is that Cup of Jo helps you, your brand, and the industry at large, with insights and foresight to help guide and empower success. Today…

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Now Trending – Hindsight, Insight, and Foresight

Now Trending – Hindsight, Insight, and Foresight. I was just in Halifax delivering our Print in a Digital World Trend Report to a very engaged audience of Canada Post partners, agencies and marketers. One of the questions I’m continually asked after delivering our report is… How do I make sense of the shifting world, amass…

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Gaetano Gagliano – the passing of a cultural trendsetter

Gaetano Gagliano – the passing of a cultural trendsetter. I still think back to my first week at St. Joseph’s nine years ago, when I was asked to design something “incredible” for Gaetano’s (our company’s founder and patriarch) upcoming 90th birthday. No pressure! I managed to capture the signatures of all 1700 St. Joseph associates…

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IoT – How connected will we be?

IoT – How connected will we be? Ok, let’s say you had a wee bit of a binge eating weekend, and to compensate, you’ve been using your wearable fitness app to track your steps and calories, along with your connected bathroom scale. When you go to open your smart fridge for an innocent midday snack,…

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